Do you ship worldwide?
Yes, we ship worldwide.
How much is the shipping cost?
Free registered mail for purchase over S$30.
Please check here for the detailed delivery guide.
How many days will shipping take?
Local Delivery : 2-5 business days
International Delivery : 3-12 business days
Please check here for a detailed delivery guide.
When do you ship out my order?
Your order will be shipped out within 1-2 business days after receiving payment.
Am I able to track my order?
Only when you opt for Registered Mail then you will be able to track your parcel.
A tracking number will be allocated to you via email when the parcel is sent out.
You may track the status of your parcel here.
What payment method do you accept?
We accept payment via Credit Cards, Debit Cards & PayPal.
Do I need a PayPal account in order to purchase items?
No, you can pay through Paypal without signing up for an account.
How can I make changes to my order after order confirmation?
You are not able to alter your purchase once it is entered into our system upon order confirmation.
However, you can email us at email@example.com to request for changes.
If your order has not been process, we will make the necessary changes for you.
Can I cancel my order after confirmation?
As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.
What if I received an incorrect / defective item?
Elitrend takes pride in checking every item before mailing them out, but we are very sorry if this happened.
Please send us an email at firstname.lastname@example.org regarding the issue and we will rectify it!
For a deailed step by step guide please check here.
Do you have a physical store?
Yes, click here to view our list of outlets.
Is self-collection possible?
Yes, do allow 3 business days for your parcel to reach the outlet of your choice.
Please wait for email notification before heading down to avoid disappointment.
Click here to view our list of outlets and their opening hours.
What document do I have to provide during the self-collection?
Kindly provide the printed invoice receipt sent to you via e-mail.
Alternately, you could just show us the e-mail of the invoice receipt.
What is your return & refund policy?
To ensure customer satisfaction, we allow you to return your purchase within 14 days for local customers and 21 days for international customers.
Item(s) must be returned unworn, in its original condition accompanied with the original invoice receipt.
Please note that sale merchandise & earrings are strictly not eligible for exchange / refund.
Click here for the detailed exchange & refund guide.
How do I go about requesting for an exchange / refund?
1) Drop us an email at email@example.com stating your:
- Invoice Number
- Registered Name & Email
- Reason(s) for returning the item
2) Mail it back to 1093 Lower Delta Road #05-17, Singapore169204
3) We will inform you through email when the item reach us
What if my question isn't included above?
Do not hesitate to email us at firstname.lastname@example.org and we will answer all your questions or enquires.