Shipping & Handling

To ensure prompt delivery of your parcel, orders will be dispatched within 1-2 business days once we received the payment. 
Please note that delays can occur in delivery and these delays are beyond our control, thus we seek your kind understanding 

If you opted for registered mail, a tracking number will be allocated to you via email when the parcel is sent out. 
You may track the status of your parcel here.
Please note that Elitrend will not hold responsible for the lost of non-registered maill.

Delivery within Singapore:

We love to bring our love to you, wherever you are!
We ship to worldwide via Registered Mail through Singpost, you may track the status of your parcel here.

Delivery to the rest of the world:

*Any custom, taxes / import duties imposed by the destination country must be incurred by the recipient as we have no control over these charges. 

Alternatively, you can opt to self-collect from any outlet of your choice:

Exchange / Refund

When you shop at Elitrend, your satisfaction is always our priority.
We hope our return & exchange policy will assure you of our commitment to after-sales service.
We allow you to return your purchase within 14 days for local customers and 21 days for international customers.
Item(s) must be returned unworn, in its original condition accompanied with the original invoice receipt. 
Please note that sale merchandise & earrings are strictly not eligible for exchange / refund.

Faulty / Defective Item:

All our products are individually checked before packing for dispatch.
If the item you received is faulty, please email us at sales@eliterend.com within 24 hours with an image of the defect. 
A one-to-one replacement of the exact same item ordered will be provided.
In the event that the item is out of stock, you can exchange to another item of equal value or request for a refund.
You may return the item by post within 14 days from the order dispatch date. 
Alternatively, exchange can be done at any of our outlets.  

Please note that all measurements may vary +/-0.1cm and the true color of an item may also vary slightly due to
strong studio lighting or inevitable discrepancies arising from individual computer resolutions.
Thus, the above mentioned are not considered as defect attributes.

Incorrect Item:

We sincerely apologise for our mistake in sending out an incorrect item.
Please email us at sales@eliterend.com within 24 hours and we will rectify the situation.

Change of mind:

If you’re not absolutely loving your purchase, you can return your item(s) for an exchange / refund within 14 days from the order dispatch date. 
We will procceed with the exchange / refund upon receipt of your returned item and confirming the eligibility of the exchange / refund. 

 How do I go about requesting for an exchange / refund? 

1) Drop us an email at sales@eliterend.com stating your:
- Invoice Number
- Registered Name & Email
- Reason(s) for returning the item 
2) Mail it back to 1093 Lower Delta Road #05-17, Singapore169204
3) We will inform you through email when the item reach us

Please note that Elitrend will not be responsible for the lost  of non-registered mail in connection to such returns / exchange. 
Thus, Elitrend strongly encourages you to use a delivery service with tracking capability,